Refund Policy

Thank you for shopping with Merakrt. We want you to have a positive shopping experience and be completely satisfied with your purchase. In the event that you need to return a product or request a refund, please read our policy below.

1. Returns

1.1 Eligibility:
   - To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
   - Certain products such as perishable goods, intimate or sanitary items, gift cards, downloadable software, and personalized/customized items may not be eligible for return. Please check the product description or contact our customer support for more information.

1.2 Return Process:
   - To initiate a return, please contact our customer support within 3 days from the date of delivery.
   - Provide your order number, the reason for the return, and any relevant supporting information.
   - Our customer support team will guide you through the return process, including providing you with the return shipping address and any necessary instructions.
   - Please ensure that the product is securely packaged to avoid damage during transit.

1.3 Return Shipping:
   - The customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   - We recommend using a trackable shipping method to ensure the safe return of the product.
   - The original shipping charges (if applicable) are non-refundable.

1.4 Inspection and Refund:
   - Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1.
   - If the return is approved, we will process the refund using the original payment method within 7 days.
   - The refund amount may be subject to deductions for any applicable restocking fees or return shipping charges (if applicable).
   - Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

2. Refunds

2.1 Damaged or Defective Products:
   - If you receive a damaged or defective product, please contact our customer support immediately or within 2 days from the date of delivery.
   - Provide your order number, a clear description of the issue, and any relevant supporting information.
   - Our customer support team will assist you in resolving the issue, which may include offering a replacement, repair, or refund, depending on the circumstances.
   - Please note that photographic evidence of the damage or defect may be required.

2.2 Cancellations:
   - If you wish to cancel an order, please contact our customer support as soon as possible.
   - If the order has not been shipped, we will cancel the order and provide a full refund.
   - If the order has already been shipped, you may need to follow the return process outlined in section 1.

3. Contact Information

If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer support team at:

Phone: +91- 9355944503

Please note that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.

Thank you for shopping with us!


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